Question 1

1. What is the minimum age to rent a vehicle?

Accepted Answer

You must be 23 years or older and hold a valid driver's license for at least one year.

Question 2

2. What is included in the rental price?

Accepted Answer

Unlimited MileageWA Extra InsuranceFree Airport Pickup & Drop-offGPS TrackerAlarm SystemProfessionally Maintained Vehicle

Question 3

3. Is there a security deposit?

Accepted Answer

Yes. A refundable security deposit is required before the rental begins.The deposit is returned after the vehicle inspection, provided there are no damages, unpaid fines or contract violations.

Question 4

4. Can I extend my rental?

Accepted Answer

Yes. Rental extensions are possible depending on vehicle availability. Please contact us as soon as possible.

Question 5

5. Can someone else drive the vehicle?

Accepted Answer

Only drivers approved and listed on the Rental Agreement may drive the vehicle.

Question 6

6. What happens if I have an accident?

Accepted Answer

Contact FORENSYS (9233).Do not move the vehicle unless instructed by the authorities.Contact T&M RENTA CAR immediately.Follow the instructions in the Rental Agreement.

Question 7

7. Is smoking allowed?

Accepted Answer

No. Smoking and vaping are strictly prohibited inside the vehicle. Cleaning charges may apply.

Question 8

8. Are pets allowed?

Accepted Answer

Pets are not allowed unless previously approved by T&M RENTA CAR.

Question 9

9. Can I leave Curaçao with the vehicle?

Accepted Answer

No. The rental vehicle may not leave Curaçao.

Question 10

10. What payment methods do you accept?

Accepted Answer

Bank TransferVisaMastercardOther

Question 11

11. Do you offer airport pickup?

Accepted Answer

Yes. Free Airport Pickup & Drop-off is included by appointment.

Question 12

12. Is unlimited mileage included?

Accepted Answer

Yes. Unlimited mileage is included with every rental.

Question 13

13. Is roadside assistance available?

Accepted Answer

Yes. If a mechanical problem occurs, contact us immediately before arranging any repairs.

Question 14

14. Can I cancel my reservation?

Accepted Answer

Yes. Please refer to our cancellation policy. Cancellation fees may apply if cancelled less than 24 hours before the rental begins.

Question 15

15. How do I make a reservation?

Accepted Answer

To make a reservation, simply fill out our online booking form with your details and rental information. Once the owner has reviewed your request, you will receive an email with the instructions and next steps to complete your reservation.If you have any questions or need assistance, feel free to contact us via WhatsApp.

Question 16

16. Can I receive the vehicle at my hotel?

Accepted Answer

Yes. Delivery may be available by prior arrangement.

Question 17

17. Is fuel included?

Accepted Answer

The vehicle must be returned with the same fuel level as received.

Question 18

18. What documents do I need?

Accepted Answer

Valid driver's licensePassport or IDPayment method

Question 19

19. How quickly will I receive a reply?

Accepted Answer

We aim to review your booking request and respond as quickly as possible during business hours. Once your request has been reviewed by the owner, you will receive an email with the next steps for your reservation.

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